myResource FAQs

myResource is a secured web service provided for our policyholders. You can login to view Safety OnDemand, Loss Reports* and Claim Summary Reports*.

* Note: Access to these features are authorized by your company. Due to the confidential nature of Loss and Claims Summary Reports, an Owner or Officer of the company will need to provide this authorization. You may also view the Terms of Use. Claim Summary Reports are available for Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, New Jersey, Nevada, North Carolina, Pennsylvania, South Carolina, Texas and Wisconsin.

It’s free and you get instant access to Safety OnDemand, the safety resource and award-winning learning management system. With proper authorization, you may also have access to Loss and Claims Summary Reports* for your company.

myResource is free to our workers’ compensation policyholders. Personal accounts are authorized by principals in your company. These individuals can request access for you by completing the Request myResource Account form.

The policy number you need to use to register was identified by the authorized principal in your company when they made the account request. If they haven’t shared this information with you, you will want to contact them prior to registering.

If your company has multiple workers’ compensation policies, you only need one of the policy numbers to register. If you have access to account information, such as Loss and Claims Summary Reports, these reports should appear for all of the policies for your company. If you are unable to see a policy, you should contact your agent or contact your Safety-and-Risk-Managementlocal Risk Management Consultant for assistance.

If you are a principal in your company, you can request access for others by completing the Request myResource Accounts form.

Features provided by myResource include:

• Streamlined access to Safety OnDemand, the safety resource and award-winning learning management system with 500+ training courses, complete with videos, progress tracking and completion reports.
• 24/7 access to more than 3,000 safety topics to assign & track progress for one-on-one training from anywhere, anytime, and on any device.
• Loss Reports for the current year.
• Online request for prior Loss Reports.
• Claims Summary Reports for open indemnity claims.
• Profile management.

Because your view of myResource is personal to your account set up, and there are company-confidential items, you may have features available to you that others in your company don’t have access to, and vise-versa. Personal accounts are authorized by principals in your company and can be adjusted with their approval.

The Loss Reports are updated during the weekend, following the 5th working day of the month. When you return to work on Monday, your report is ready for you. There are a few weekends when the report update may be delayed. These are planned for month-end processing so that we can get you the most accurate information as possible. Check the “Valued as of” date at the top of each Loss Reports page.

The information is updated at least every 45 days, when the Claims Examiner reviews and updates the Action Plan. There will be more frequent updates when a claim note is added, or when payments or reserve changes occur.

Yes you can. Just use the “Request a Loss Report” option, which is available on the Loss Report page (in accordance with your account access level).

Loss Reports are updated each weekend after the 5th working day of the month. If a month-end falls on a weekend, such as June 2018, the loss report is not updated until the next weekend. This delay is planned to allow for month-end processing.

For new policyholders, the first Loss Report is available starting in the 2nd month of coverage. For renewal terms, the expiring term Loss Report is displayed through the end of the expiring month; the current term report will display beginning in the second month of coverage.

Loss Reports are confidential to your company. To gain access, you need to attain authorization by principals in your company. If they approve your access to Loss Reports, they can complete the Request myResource Account form, or contact their agency.

You can access Claims kit materials at any time from the Report a Claim page.

You can also use the Request Materials form to order additional or printed items.

You don’t need to login. In the Policyholder Center, open the Report a Claim page for your state and follow the steps.

Yes. You can view hundreds of safety videos by using Safety OnDemand. Many are short-format videos of 10-minutes or less.

Find your policy number on your billing statement and in your policy. For registration, use the middle 7-digits. For example, if your policy number is WSD-1002345-01, you will use “1002345” to register. If you have more than one policy number use the policy number that was identified by the authorized principal in your company when they made the account request.

You got this message because an email address and/or password that doesn’t match a myResource account was used more than five times. For security reasons, your account has been locked for 15 minutes. Please try again after 15 minutes have passed.

Your account may have been disabled due to a request by your company or if your policy has lapsed. Talk to the representative at your company that handles your policy to find out if this is the issue. If you feel that you have received this message in error, please contact myResource-SupportmyResource Support and we will do everything we can to make sure that your account status is correct.

Your company information is confidential and usage Terms and Conditions of Use do apply. Please do not share accounts. However, myResource is FREE. If you would like additional accounts for employees at your company, and you are an Owner or Officer, simply use our online Request myResource Accounts form.

If you forget your password, simply click on “Forgot password?” and follow the steps. You’ll immediately receive an email with a link to set a new password.

If you forget your email, you will want to create a new email account and have your myResource information updated as soon as possible. Contact myResource-SupportmyResource Support or your Safety-and-Risk-Managementlocal Risk Management Consultant for assistance.

Your email address is not case sensitive. Your password is case sensitive.

Yes. After you log into myResource, click on the “MyProfile” link in the upper right, scroll down to the “Change My Password” section and complete the required fields.

• Passwords must be at least 14 characters long
• You cannot re-use passwords you used previously
• We recommended you change passwords often

If you submitted a password reset request but didn’t receive the email with instructions to reset your password:

1. Wait 15 minutes. The email may be delayed due to a temporary email service slowdown.
2. Check your junk mail. Make sure that this email didn’t get caught in your spam filter or get forwarded to a junk mail folder.
3. Try again. If the email still hasn’t arrived, click on “Forgot Password” link in the login page to reset your password again. Make sure that you enter your correct email address. Your previous request will be disregarded because you were unable to complete the password reset process.
4. If you don’t receive your email the second time, contact myResource-SupportmyResource Support or your Safety-and-Risk-Managementlocal Risk Management Consultant.

When you request that your password is reset, you’ll receive an email to verify the change. For example, if you forget your password, you can ask for it to be reset. If you receive this email but you didn’t request a password reset, someone else may have tried to reset your password. Check with others who have access to your user information, primarily your email address. If you did not request the password reset, simply delete the email message. Your password will remain unchanged.

Your email and password are set up for your myResource account, which includes Safety OnDemand without an additional login.

Yes. After you log into myResource, click on the “MyProfile” link in the upper right, scroll down to the “My Email Address” section, enter your new email address and click the “Update Email” button.

It is very important that you immediately update your email address. After you log into myResource, click on the “MyProfile” link in the upper right, scroll down to the “My Email Address” section, enter your new email address and click the “Update Email” button.

Yes. After you log into myResource, click on the “MyProfile” link in the upper right, scroll down to the “Two-Step Verification” section, update the information in the appropriate fields and click the “Update Two-Step Verification Preferences” button. Then, follow the prompts to verify the information you provided.