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24/7 access to nurses when a non-emergency workplace injury occurs.
Call 855.469.6877 to speak with a nurse.
Nurse Triage Hotline is a free 24/7 service exclusively for our work comp policyholders that offers access to bilingual nurses specialized in treating non-emergency workplace injuries.
It provides immediate medical advice, helps minimize lost work time, mitigates unnecessary emergency room expenses or medical treatments, and it saves time by filing the claim for you, our valued policyholder.
Improves financial performance by mitigating unnecessary emergency room expenses or medical treatment and by minimizing lost work time.
Gives immediate access to nurses who specialize in treating workplace injuries to help prevent further injury and complications.
Nurse Triage files the first notice of loss and sends you a confirmation email within 15 minutes.
Provides peace-of-mind to employees who may feel anxious or uncertain after a non-emergency workplace injury.
Offers 24/7 access to nurses specializing in workplace injuries.
When self-care is recommended, nurses will make a follow-up call to the injured worker the day after care is administered.
Keep your employees informed of the Nurse Triage Hotline with our free ordering website. Order free flyers, stickers, wallet cards, and posters to display at your workplace and distribute to your employees.
Don’t see an FAQ here that answers your question? Contact ICW Group at 844.4.ICW.CLAIMS (844.442.9252).
For employees who do not use Nurse Triage Hotline, you’ll continue to report and submit your claim as usual. See Report and Manage Claims.
For employees who use the Nurse Triage Hotline, you do not need to report the claim to us. If you have not reported the claim to us yet, then the employee’s call to the Nurse Triage Hotline serves to initiate the report. A member of our claims team will follow up with you to complete the reporting process. If you have any questions, please call our claims team at 844.442.9252 (844.4.ICW.CLAIMS) or email us at firstnotice@icwgroup.com.
You will receive an email within 15 minutes of the call being completed, which will include a summary of the nurse’s visit.
The Nurse Triage Hotline is staffed by registered nurses who have physician oversight. They specialize in treating workplace injuries and use standardized protocols to assess the injury, determine the urgency, and recommend the proper level of care. They provide self-care instructions when appropriate and direct workers to medical providers including telemedicine, nearby clinics, and urgent care facilities.
The average answer time following a short greeting is usually less than 25 seconds.
We support over 200 additional languages by adding an interpreter to the call.
Yes
The call is handled in two parts, beginning with the nurse, before the call is handed off to the nurse triage concierge, who takes in employee information.
Only the employee should be on the call during the nurses portion of the call, however the employee’s supervisor can be present for the concierge portion to provide policy information on behalf of the employee, if needed.
