Make a Payment Agents

Policyholder Payment Assistance:

Share the following information with your policyholders to assist them with payment:

Online payments with Guest Pay

Click here to access Guest Pay to make payments on behalf of policyholders or any amounts due to ICW Group.

  • Policyholder invoices can be found in the Agent Portal for reference.
  • Enter invoice number and zip code from the invoice. Select the checkbox to the left of the invoice and update the Payment Amount if necessary.

Automated Phone Payments

Make automated phone payments at 833-759-9970.
 
  • Available 24 X 7
  • Have invoice handy to enter invoice number and zip code

Send us a check:

Make check payable to “ICW Group”. Please include invoice # and coupon/remittance with your check.

Regular Delivery
ICW Group
PO Box 31001-3421
Pasadena, CA 91110-3421

Overnight Delivery
ICW Group C/O Insurance Company of the West
Lockbox Number 913421
Pasadena Tech Center
465 N. Halstead St Ste. 160
Pasadena, CA 91107

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