Telemedicine for Workers’ Comp Injuries

Online medical services – now more important than ever!

The outbreak of coronavirus (COVID-19) has made all of us even more aware of the benefits telemedicine provides in regards to work comp injuries. To help ensure your employees get great medical advice while remaining safe, make sure they take advantage of our newest service, Telemedicine!

Get employees the care they need, from any location!

ICW Group is proud to offer you Concentra Telemed®, the first telemedicine product designed specifically for work comp injuries. Everything about it – from the easy check-in to diagnosis – is designed to make the treatment and recovery of occupational injuries easier for you and your employees. And, it’s all online!

Using telemedicine services is easy

It’s a simple and convenient way to connect employees with Concentra medical providers via video conferencing. Employees can use smartphones, tablets or computers – any device that has a video webcam and internet access will work. Also, this service is available in multiple languages. Click here to learn how to access telemedicine services designed specifically for work-related injuries.

If you have any questions, just give us a call at 844.4.ICW.CLAIMS (844.442.9252).

Telemedicine
Question

about Telemed?

Contact Work Comp Claims

 

Employees can use telemedicine services via smartphones, tablets or computers

Experience the benefits telemedicine offers

Immediate access
to occupational
health specialists

No need to drive &
spend time in a
crowded waiting room

Medical providers
diagnose, treat &
prescribe medications

Telemedicine – as easy as 1, 2, 3!

  1. Follow the instructions in the Introducing Concentra Telemed® flyer to get started.
  2. Tell your employees about this new service with this Telemedicine announcement email!
  3. Employees enroll online and are connected to a clinician within minutes.

Introducing Concentra Telemed®
ICW Group's Introducing Concentra Telemed Flyer.

Download PDF

How Concentra Telemed® works

 

Injuries telemedicine treats:

  • Minor movement injuries
  • Repetitive use injuries
  • Bruises, contusions, scrapes
  • Sprains, strains
  • Rashes, burns
  • Bloodborne pathogens

Work comp telemedicine FAQs

Don’t see an FAQ here that answers your question? Contact us at 844.4.ICW.CLAIMS (844.442.9252).

Does using telemedicine change the way I submit a claim?
No. You’ll continue to report and submit your claim as usual. See Report and Manage Claims.

What is the cost associated with using telemedicine?
There’s no charge for setting up this service for your company. The cost for each visit is the same as a regular office visit, which varies by state. Your cost savings and overall value comes from the benefits of using telemedicine:

  • Employees are treated remotely – they don’t have to leave home or work.
  • They’re not wasting time sitting in a waiting room.
  • They get treatment right away, ensuring compliance with occupational injury laws.
How long does a telemedicine visit take?
The length of the visit varies on the severity of the injury. Using Concentra Telemed®, on average your injured employee’s visit will take around 45 minutes.

Who are the medical providers that will be treating my employees’ injuries?
The doctors include MDs (Doctors of Medicine) and DOs (Doctors of Osteopathic Medicine). Physician assistants and nurse practitioners may also be available.

Will my employee see the same medical provider at each visit?
Yes – that is certainly our goal. However, there will be times that they may get another provider due to availability.

Can my employee continue to get care from home?
Of course – this is one of the advantages and benefits of using telemedicine!

How will my employees receive follow-up information about their visits?
They’ll get an email to login to the secured Concentra Telemed® portal, keeping their information safe and private.

How do I get injury reports for my employees?
Quickly gain access to reports and employee’s work status in real time, by signing up for a free business account with Concentra or by contacting your ICW Group claims examiner.

  • You can create your account before or after your first employee uses Concentra Telemed®.
  • If you only have one business location, set up your account now at concentra.com/account-creation
  • If you have more than one location or you would like help setting up your account, simply call the Concentra Customer Support team at 844.305.8868.
In which states is telemedicine available?
We’re now offering Concentra Telemed® in 37 states, as listed below.

States with telemedicine:

  • Alaska
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Massachusetts
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • New Hampshire
  • New Jersey
  • New Mexico
  • North Carolina
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Wisconsin
Telemedicine NOT available:

  • Alabama
  • Arkansas
  • District of Columbia
  • Idaho
  • Mississippi
  • Montana
  • Nevada
  • New York
  • Ohio
  • South Dakota
  • North Dakota
  • Washington
  • West Virginia
  • Wyoming

 

 

 

Helpful telemedicine resources

How to Use Telemedicine – For Employees
ICW Group's How to Use Telemedicine flyer.
Provide this helpful handout to your injured employees
PDF (English & Spanish)
Concentra Telemed® FAQs
Answers to the most commonly asked telemedicine questions for workers comp.Answers to the most commonly asked telemedicine questions for workers comp.Answers to the most commonly asked telemedicine questions for workers comp.
Answers to the most commonly asked telemedicine questions
Download PDF
Telemed® System & Network Requirements
ICW Group's Concentra Telemed System and Network Requirements flyer.
Technical support document to help with connectivity issues
Download PDF